Shared Service Center: Lean office in finance

Abstract

The lean office aims to reduce waste in the support areas of a company. One sector that can benefit from the tools covered by the lean office is the financial sector. In this sector, various activities are carried out which, as waste, do not add value to the customer and compromise the synergy of the company's operational activities. The objective of this work is to apply lean office tools in the activities of the financial department of a company with a Shared Services Center (CSC). Despite the various works reported in the lean literature, no studies were found that address the lean office theme in the company's financial sector, considering the impact of the scenario caused by COVID-19. Maps of the value flow of the current state and the future state of the purchase request. With the implementation of the tools, considering the preliminary results and suggestions for the elimination of the identified wastes, the request lead time of 26% in relation to the pre-COVID-19 period and 22% considering the post-COVID-19 period.